What type of payments do you accept?
How long does it take you to process my orders?
When should I expect to receive my shipment?
What shipment method do you use?
Do you offer discounts for larger shipments?
Do you accept returns?
Are your cosmetics and consumable products cruelty-free?


What type of payments do you accept?
PayPal, Visa, Mastercard, Discover, and American Express.

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How long does it take you to process my orders?
We process and ship orders typically within 1-2 business days.

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When should I expect to receive my shipment?
COVID-19 News and Updates: On April 24, regular mail services from Japan to the 141 countries were suspended due to a considerable reduction in aircraft in service as a result of Covid-19. As a result, we have been limited to offering shipment via international parcel mail since that date. The current delivery window for standard shipments is 6-10 weeks.

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What shipment method do you use?
All our shipment are insured and trackable via Japan Post, one of the most reliable in the world.

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Do you offer discounts for larger shipments?
Yes. More shipping options and discounts for larger quantities are available at our main website at https://wawaza.com.

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Do you accept returns?
Yes. If your item(s) is not as described you may return it to us within 30 days of the initial shipment for a refund.

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Are your cosmetics and consumable products cruelty-free?
Yes. We do not test our products or ingredients on animals, nor do we pay others to do so on behalf. We never have and we never will. We are also officially approved by PETA (People for the Ethical Treatment of Animals).

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